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HCI · Wharton · 2025

Trust and Productivity in Meetings Attended by Digital Twins

Okafor, MendesA field study of 412 knowledge workers using meeting-attendant clones found a 21% reduction in scheduled meeting hours and a small but significant decrease in perceived team trust.

Key findings

  • Time saved per participant averaged 4.2 hours per week.
  • Self-reported trust in absent colleagues dropped 0.4 points on a 7-point scale.
  • Trust impact was halved when the twin's decisions were transparent and revocable.

What it means in practice

Twin-attended meetings are efficient but corrode trust unless they include strong transparency affordances. Organizations should treat transparency as a first-class design requirement, not a setting.